Motivating Staff - Quiz

Article and voice by Ivan Garth:

  

Activity by Steven Starry - (Alcorcón, Villaviciosa, Leganés)

Choose the correct answer for each question. After this activity click on "Next Activity" above.
Elige la respuesta correcta para cada pregunta. Si quieres continuar con otra actividad, haz click en el botón "Next Activity" que aparece arriba.

1. What will happen if a customer doesn't receive a smile nor a "thank you" when he's waited a good while at the counter?
   

   1.   ?    He won't return to the shop.
   2.   ?    He won't be doing any word of mouth marketing for the shop.
   3.   ?    He'll get stressed and grumpy.

2. What is the best way to motivate your team?

   1.   ?    be grumpy.
   2.   ?    growl.
   3.   ?    be cheerful.

3. Which of the following was NOT on the list of tips?

   1.   ?    Talk to your employees on a regular basis and tell them when they are doing things well.
   2.   ?    Be fair and consistent in your disciplinary system when they fail to perform.
   3.   ?    Make time for people. Schedule regular periods where you can dedicate more time to them.
   4.   ?    Discipline your employees. Make sure they do a full-time job. They can never relax.

4. According to Herb Kelleher, how does he motivate his staff?

   1.   ?    By touching them frequently both at work and at home.
   2.   ?    By showing them that he values them as individuals, not just as workers.
   3.   ?    By providing them with generous profit sharing schemes and stock options.